Boost Mobile Customer Service Issues

I am looking to transfer my number from MetroPCS to Boost Mobile. However, despite contacting Boost Mobile multiple times, I am encountering errors with the transfer process. It seems as though MetroPCS is holding onto my number without reason, and I need this situation resolved promptly. I initially switched from Boost to MetroPCS based on a friend's recommendation, which I regret due to the poor service I have experienced. My active line with MetroPCS is scheduled to end tomorrow, and I have been attempting to resolve this issue for a week now without success. Tomorrow, MetroPCS will request payment for my number, even though I am looking to transfer it. I have contacted MetroPCS over 20 times, but they have given me reasons that I find unacceptable. In the meantime, I have temporarily activated a line with Tello Mobile to facilitate the transfer, but MetroPCS is not cooperating. Despite Tello Mobile being ready to port my number, MetroPCS is not releasing the line as their technical staff inaccurately claims.

Yesterday, I made a payment for my phone bill using Boost Mobile's online service. However, my service has not been activated. Despite contacting Boost online and providing my receipt and payment verification, they kept insisting on a 24-hour wait for a refund, which I did not want. After being disconnected, I spent 4 hours trying to get in touch via WiFi to resolve the issue. I was transferred multiple times, placed on hold for extended periods, and eventually, the supervisor hung up on me. As a single mom, it is challenging for me to pay my bill twice, and I am still without phone service. I am disappointed by the lack of communication and resolution after speaking to numerous representatives.

I am disappointed with the recent issue with my account. I have been a customer for years with the same plan, but because of an error made by someone at the call center, extra money was deducted. Instead of the usual $35, they took more and shortened my service period by 5 days. I have always paid online without any problems and never encountered this issue before. Due to this mistake, I am considering switching companies to avoid such errors in the future. I will be informing my friends and family about my experience so they can avoid facing a similar situation. The handling of this matter has left me extremely dissatisfied.

I purchased a Samsung A32 from a Boost Mobile store over a year ago and now need to switch carriers. Customer care informed me that my device is unlocked, but when I inserted a new SIM card, I received a prompt to call customer care. I tried troubleshooting by checking the network unlock status in settings, and it shows as locked. Despite contacting Samsung customer service, they advised me to reach out to my carrier for assistance. I have been attempting to unlock my device for the past month without success. I hope you can help me resolve this matter. Thank you.

Since I switched to Boost on December 4th, I have encountered continuous internet and data issues with my supposed unlimited plan. Despite seeking assistance, I was merely offered a plan switch that cost me an additional $10 for extra data, which I originally believed I had unlimited access to. Only days later, my service was cut off, leading to multiple frustrating calls to customer service. I was shocked to learn that I was not even on the unlimited plan I had paid $80 for upon joining Boost. Furthermore, I was misled about acquiring an iPhone SE, which was my main reason for switching to Boost. Eventually, I had to pay an extra $22 to revert to the unlimited plan. After a tumultuous few weeks with Boost, my service suddenly resumed on January 1st, only to have $72 deducted from my account for auto-pay without my consent. I am disheartened by the poor service and false advertising, as I spent $[redacted] and faced numerous unauthorized charges. I demand a refund for the money taken without my permission and insist on a resolution to these issues promptly.

I recently modified my plan to the $50 unlimited talk, text, & data option and proceeded to make a payment using my debit card. However, despite authorizing a $50 payment, the automated system thanked me for a $35 payment and claimed I owed an additional $5 for an unspecified addition. Upon checking my bank app, I discovered that $50 had been deducted from my account twice, resulting in a $[redacted] overcharge to Boost Mobile. Despite multiple attempts to contact customer service, I was unable to resolve the issue and soon after my service was abruptly terminated citing "abuse of data." My bank statement clearly shows I should not owe any extra amounts. The fact that I was unable to reach a live agent to address this double billing problem is unacceptable. I demand a refund of $[redacted] and for my phone to be unlocked so I can switch to a more reputable provider. If this matter is not resolved promptly, I will consider taking legal action against Boost Mobile. I expect a swift resolution to this issue. Thank you.

I visited Boost Mobile in Bend, Oregon to upgrade my and my mother's phones. We were promised tablets and upgrades to the Galaxy A13 for my mother and the Motorola G Play Stylo for me. However, I only received a TCL20XE phone instead of the promised Motorola G Play Stylo and tablet. They failed to deactivate my old LG Stylo 6, resulting in continued charges on my account. We never received the Galaxy phone or the tablets as promised. I've tried contacting customer service through various channels without success. All I want is for Boost Mobile to fulfill their promises by providing the tablets, Galaxy A13, and Motorola G Stylo. I have been charged an extra $35 on top of my $60 bill for 5 months. This issue has persisted for almost a year now. My details are J. Potts with active numbers [redacted] and [redacted], and my old number was [redacted]. My PIN is [redacted].

Hello, I applied for the Boost Unlimited plan beta and had been signed up for about 6-8 months prior to the release. Boost requested a $35 payment along with a $25 fee for the new release unlimited sim card. I now have a free sim and phone number through the ACP program. The sim is not mounting in the Boost TCL, prompting a CCK Code. My account with Boost is no longer active. Boost also provided me with a week to renew my service with the $35 payment for my plan, which I did not do, resulting in my phone number being taken away. This led me to miss three job interviews. I am currently without a phone and urgently need it for employment purposes. I have been a loyal customer for years, even before the company's move from New York to West Virginia. I am extremely unhappy with the current situation and need my phone or sim card fixed promptly.

I recently switched from Metro to Boost Mobile on January 18th. Initially, there was a mistake in the plan activation, and it took a few days to rectify. Ever since the change, my phone keeps showing an "activate now" message which interrupts my work constantly. I've contacted customer service multiple times, spoke with different representatives, and even made adjustments on my phone as instructed, but the issue persists. I need this problem to be resolved promptly as I cannot afford the $60 plan and rely on my phone for work. It has been a frustrating experience dealing with this ongoing technical problem and billing error. I hope someone from Boost can assist me with this matter as soon as possible. Thank you for your attention to this issue.

I had a concerning experience at the Boost Mobile store on Springs Ave in Gettysburg, PA. The manager, who I can't identify by name, allowed an ex-employee to access customer information. I purchased what I thought was a new phone, only to see staff exchanging it with someone outside. I suspect my ex may have remote access to it. I'm changing my passwords and personal details to secure my data. The staff, including a person from the IT department at Mount St Mary's, were unprofessional. It's alarming that unauthorized individuals might have access to customer data because of personal relationships. I hope the store addresses these issues promptly to protect customers' privacy and maintain professionalism.

I recently purchased a Blackview [redacted] phone and a new Boost Mobile sim card. Despite my efforts, I have been unable to set up my account or activate my plan. I am interested in the $15 plan with an additional $5 for calls to Mexico, but I am unable to proceed with the payment due to not having a current phone number. When I try to use my Mexico number, it results in an error. I have attempted to contact multiple customer service numbers, but they were all busy. While the system indicates that my phone is ready to activate, I am unable to complete the process without a working number. I appreciate the great phone plans offered by Boost Mobile, but I am struggling to get everything set up. Any assistance would be greatly appreciated.

About two years ago, I had a Boost Mobile account for over 5 years. Recently, my auto-pay didn't go through, and my service was cut off. When I contacted Boost, they couldn't find my number in their system, even though I'd had it for around seven years. I spoke to about 20 reps who all gave me the same unhelpful responses. Frustrated, I switched to Google Fi, but now that I lost my new phone, I want to unlock my old Boost phone to use with Google Fi. However, when I contacted Boost today, they were not helpful and claimed they were upgrading their towers. I'm trying to resolve this so I can use my Boost phone with Google Fi. I would appreciate it if Boost could assist me in unlocking my phone.

I have not made a payment yet, but someone made a payment on February 22 to Jerome Ave, Bronx, NY, for over $15. The total can be up to $19, including taxes and long-distance charges, depending on the specifics. I'm unsure about additional fees. I remember a payment around the 25th or 26th of December [redacted] and received a free item as a paid customer. Only the owner, [redacted], and the deputy are aware of this. I was contacted by a company near the train station at Southern Blvd, East 174th St, Bronx, NY. They called me twice last night. I've had issues with getting my miscellaneous money from the service department in [redacted], and Mr. Hampton, my worker, was instructed multiple times to handle it. A person named Mr. RA, a slender man in his 20s with braids and no belt, was seen in my room multiple times from November [redacted] onwards. I refuse to make payments until I recover my miscellaneous funds from Mr. RA's paycheck that he lent out to someone. I have no involvement with outsiders, offenders, suspicious individuals, or naked persons before or after November.

I am currently experiencing issues with the Boost system being down. I am unable to contact customer service, and the website is not allowing me to log in to pay my bill or change my plan as I had planned to do days ago. This situation has caused a delay in my payment and frustration as I am unable to make the necessary changes to my account. I would like to switch to the $35 plan to manage my phone bill effectively. Boost's technical problems have impacted me significantly, and I hope for a resolution to this matter promptly.

Today, I decided to cancel my credit card. I made a payment before the deadline of 3/8/[redacted] after receiving repeated notifications. Despite having already paid my March bill in mid-February, I selected the single payment option on the website. The payment went through successfully, but it mistakenly enrolled me in autopay even though I unchecked the box. Unfortunately, customer care was unable to assist me. When I contacted the local store on 24th and Vinton, they suggested letting my phone service cancel as they couldn't help and wouldn't waive the $4.00 in-store payment fee. To my dismay, I received another message stating that I still owed money even after I had paid. This situation is frustrating as no one seems able to resolve it for me.

I recently purchased an Alcatel LinkZone 2 hotspot device and I am unsure how to add more time to it. I have attempted to access my mobile hotspot through the browser using different addresses, but I only see various links without any system login options. I suspect it may have run out of time as it suddenly stopped providing internet. Despite my efforts over the past two weeks, I have been unsuccessful in resolving this issue or extending the usage time. I acquired the device for $10.49 from a Facebook ad, which was meant to ensure my phone had continuous data while I work. Regrettably, I am unable to visit a Boost store or contact customer service due to ongoing system difficulties. This purchase has been ineffective and a waste of money since I cannot utilize it at the moment.

I am experiencing issues with my Alcatel Linkzone 2 hotspot device. Despite indicating a fast connection, my upload/download speed rarely exceeds 0.03Mbps when I run a speed test. This problem has persisted since the second day of use, and it seems unlikely that I consumed 10GB of data in a single day to trigger service throttling. Despite attempting various troubleshooting steps, none have been successful. I have been attempting to reach out to Boost Mobile customer support for the past two weeks without success, as I am unable to connect with them. I simply wish for my hotspot device to function as intended and deliver the performance I expected when I purchased it.

On January 30, [redacted], I accidentally left my Apple iPhone SE in an Uber vehicle. Despite reporting it lost to Boost Mobile, the phone was returned by the Uber driver the next day. Boost Mobile reassured me that within 72 hours, my phone would be removed from the lost list. However, a month later, while Boost has taken me off the list, my phone's IMEI remains blacklisted. This has caused my calls to redirect to voicemail, hindering my phone usage. Despite efforts including visits to the Apple Store, the phone stays blacklisted until Boost removes it from the lost list. Despite numerous attempts over February, Boost's customer service has not resolved the issue, leading to frustration with the lack of progress despite store manager interventions. If further help is needed, contacting Boost's Care team at [redacted]-50-BOOST ([redacted]) is suggested.

I am unable to pay my phone bill because I can't remember my password. When trying to reset it, I don't receive the temporary code on my phone. Boost's automated message indicates there's an internal problem. My phone is now disconnected, and I can't pay online or over the phone. As someone on disability, going in person isn't feasible. I know technical problems occur, but it's important to ensure service continues despite system issues.

For the past week, I have been unable to access my mobile account. Over the weekend, there were alerts that the Boost system was down, which was supposed to not affect my service, but unfortunately, it did. I tried to make a payment on February 27, but couldn't access my mobile or call the [redacted] number to do so. The alert about the system being down continues today, causing difficulties. I rely on my phone for work, and this situation is unacceptable. I've been a long-standing customer for many years, yet I couldn't use my phone or reach anyone over the weekend. I hope for a quick resolution to this ongoing issue, as my bill is now past due despite my multiple payment attempts. If this isn't resolved promptly, I will have to switch to another carrier. I plan to visit the Boost store where I bought the phone at noon. Please provide an update soon. Thank you, Arnetta Terry.