American Airlines Customer Service Issues

Hello. I contacted customer service by phone and they directed me to this forum. I booked my flight a month ago with a departure time of [redacted] on Dec 18. Today, when I checked my flight, I noticed it had been rescheduled earlier. Unfortunately, I missed checking in on time for my boarding pass due to work constraints. This change was unexpected, and I would not have booked this flight if I had known about the schedule change. I am a frequent American Airlines customer and this experience has made me hesitant to book with them in the future. I am seeking some compensation for the inconvenience. Despite being assured a seat on a later flight on Dec 18, I ended up having to purchase additional taxi rides due to not getting a seat on the standby flight.

I need assistance with a flight credit issued on 2/29/[redacted] for myself, my husband, and our granddaughter. My account number is EM90306, with the Record Locator EXBOSQ. I have a few queries regarding rebooking: (1) Could you please clarify the expiration date of the credit? We are looking to make a reservation for a year from now. (2) Is it possible to change the destination, e.g., from AVL to EWR? (3) Can I rebook for only 2 passengers and retain the credit for the third person for a future booking? Thank you for your guidance and support! Best regards, I.V.

Last week, a maintenance issue with American Airlines led to a delay on our Cancun to Miami flight, causing us to miss our connection to Milwaukee. After multiple unsuccessful standby attempts, we were rebooked for a flight on Tuesday and accommodated in a hotel. Despite the paid room and meal vouchers, it was insufficient for hotel dining. Additionally, our luggage was already in Chicago, requiring us to buy new clothes and toiletries. The airline mentioned submitting costs for reimbursement for food, clothing, toiletries, and transportation expenses. I need guidance on starting this process. I have receipts for most items except for the taxi to the initial hotel, where the driver didn't provide a receipt due to requesting cash.

I encountered an issue when my return flight was missed due to a flat tire, and the desk was closed. After contacting Expedia, I had to pay an additional $[redacted] for a new return flight with American Airlines. During check-in, an AA attendant mentioned standby, which I was unaware of. This lack of information led to unnecessary expenses borrowing money for a new ticket. Can I request a refund for the extra ticket purchased? I appreciate any assistance.

I have round-trip tickets for a journey to Argentina in April [redacted]. Due to Argentina's strict travel restrictions amid the Covid crisis, they are currently not permitting US tourists to enter. I am considering canceling my non-refundable tickets and rescheduling the same flight for April [redacted]. During the previous summer, I had to cancel my Alaska Air flight, and they allowed customers up to one year to rebook another flight without any problems. I am optimistic that American Airlines will offer a similar policy.

Dear [Dana Farino], Regarding your recent travel experience with American Airlines on October 9, [redacted], I am writing to express my dissatisfaction. I am a loyal American Airlines Advantage member since May [redacted] and have never encountered such issues until this trip. On the departure flight, I was dismayed that there were inadequate antibacterial wipes provided to passengers due to the ongoing pandemic. The flight attendant mentioned they ran out, which was concerning for me. Furthermore, during my return flight on October 13, [redacted], I utilized my miles to upgrade my seat at the Charlotte terminal. However, upon reaching the boarding desk, I was informed by Raymond that there were no available upgraded seats and my new ticket was voided. Despite explaining the situation, I was directed to call the 1-[redacted] number for assistance. As I am planning future travel with American Airlines, I kindly request a reimbursement of the 20,[redacted] miles used for the failed upgrade. Your prompt attention to this matter would be greatly appreciated. Sincerely, Dana Farino

Due to a computer error between your airline and Allianz Global Assistance, I unfortunately missed the chance to attend the funeral of my Mother and cousin who passed away tragically last week. Despite arriving at the Colorado Springs airport early, I encountered issues with my reservation and was unable to board my flight to Cleveland. The support from AA staff was commendable, but the situation remained unresolved. This experience was extremely disappointing and distressing. I reached out to various channels for help and my Uncle, retired Congressman Meeks, is also involved in seeking answers. I have initiated contact with the local media and Veteran member organizations to address this issue. Reference#AMR058574-----MJSJTC. Regrettably, I will not consider using your airline in the future.

I urgently booked a flight for my grandson through Cheap Fare Guru from Charlotte, South Carolina to San Luis Obispo, California on December 20, [redacted], for $[redacted].10. After confirming the reservation with the airport, on the travel day, my grandson Jake Devine was informed at the airport check-in that his ticket was voided on December 10 at 4:18 p.m. Cheap Fare Guru denied this and refused to refund the amount. We had to book a new flight, incurring more costs and inconvenience. To dispute the charge, my credit card company requires written proof of the ticket being voided. Despite emailing American Airlines, I have not received a response. I am struggling to deal with long hold times when calling airlines. As a senior citizen, I urgently need assistance to resolve this matter promptly. Thank you. Jackie Plaskett

I had an issue with my boarding pass not indicating the correct gate, causing me to miss my flight. The ground staff provided me with a new boarding pass for a different flight that was delayed, resulting in me potentially missing my connecting flight. Unfortunately, they did not issue me the connecting flight ticket, creating confusion. Could you please check the arrival time of my current flight from LGA to DALLAS FT WORTH with the carrier AA, flight number AA [redacted] Q on 10FEB? I am passenger W. Zhang seated at 15A. Also, I need information on the gate for my 12:25 pm departure at Dallas FT WORTH airport with American Airlines. Do I need to go to the gate directly to obtain my boarding pass? Thank you for your assistance. Regards,

My flight from DFW to Philadelphia on Sunday night was canceled after boarding. I only received a $12 food voucher and was told there were no hotel vouchers left, although someone I spoke to later did receive one. I ended up paying $40 each way for Uber to the Hyatt and $[redacted] for a hotel room. There were no baggage handlers for the canceled flight, which upset everyone involved. It's frustrating that I have to reach out to American about this instead of them proactively addressing the issue. I hope to hear from you soon. Thank you. - Helen Mitele

I am Alex V., and I want to share my recent travel experience booking a flight from Salt Lake City to Dallas. Unfortunately, our vacation faced disruptions due to a snowstorm, causing us to miss our flight from Dallas. My family, including kids, had a challenging time dealing with the cold airport conditions. Despite the setback, we were impressed by the exceptional service provided by one of your employees, Stefan Wallace, at DFW Airport. Stefan went above and beyond to assist us in finding our way to the correct terminal and securing seats on the next flight to Salt Lake City. Exhausted from the ordeal of navigating terminals A, D, and B, Stefan's assistance was a welcome relief. I would like to express our gratitude by either speaking directly with Stefan's supervisor or sending a thank-you note for his outstanding customer service. Stefan's dedication has ensured that our future flights with American Airlines will be made possible.

Flight [redacted] from MIA to LAX with Record Locator TLEHJZ experienced significant delays due to a toilet maintenance issue, extending the departure time from 1:30 PM to nearly 5 PM, causing inconvenience for passengers. Despite assurances from the pilot, the delay continued, leading to frustration. The prolonged flight resulted in another passenger having a medical emergency, further delaying the arrival. The request is for a refund of the additional payment made for the earlier flight option, as the situation did not align with the expectation of timely transportation.

I need to confirm the name associated with my Advantage number, which is VMB3524. My full name is Marcela Maria del Carmen Velasco de Torres Goitia. Due to the length of my name, I asked American Airlines to only include one of my names on my Advantage account. I am unsure which name is linked to my Advantage number. Please provide me with the name I should use to make a ticket purchase that will be connected to my Advantage account.

We had made round-trip bookings through Qatar Airways/American Airlines partnership for a direct flight from SFO to Doha to KTM and return via justfly.com. There were two bookings - one for me and one for my wife and son. Subsequently, we received an email from justfly.com regarding an itinerary change by American Airlines. Despite many attempts, I finally spoke to an agent who altered our flight from Doha to KTM, but also changed my wife and son's return flight from Doha to SFO to Doha to Chicago to SFO. Upon arrival at SFO airport, Qatar Airways could not locate my wife's ticket, causing some challenges. Presently, my wife's name is missing from the Qatar Airways booking for our return journey. Despite numerous attempts to contact American Airlines at [redacted], the automated callback system has not been responsive. I have been persistently trying to resolve this issue for two days without success. Any assistance would be greatly appreciated. Thanks, Anup.

I was on Flight [redacted] in seat 14D. After all passengers were on board, the lady next to me asked the stewardess if she could move to another window seat in the rear of the plane. I jokingly remarked to her that it might be considered a downgrade since she requested to move to the back. A few passengers laughed at the comment. The male steward overheard and asked me about it. I assured him everything was fine. Later, the female stewardess questioned me about what I said. I clarified that I didn't say anything offensive. Despite this, a manager requested to speak with me, claiming the stewardess reported a derogatory comment. I was then informed I could not fly on that flight due to being a "problem." Being wrongly accused led to a 6-hour delay, all because another passenger requested a seat change. I found the manager's behavior disrespectful and am now considering legal action. Matthew P. Flight #[redacted].

I recently had a very challenging experience on a United flight. I have been a loyal customer for years, hoping for a pleasant journey, not the nightmare it turned out to be. A child was seated next to me with a seemingly indifferent mother. The child’s constant crying and later spilling drinks on me and my expensive items made the flight extremely stressful. Despite offering to move, I had to endure the chaos throughout the journey. My Chanel shoes and Chrome Heart hoodie got ruined, as did my valuable bag when the mother placed her leaking bag next to it. The flight attendant tried to help, but the overall experience was a disaster. The cleaning cost for my items is estimated at $[redacted]. I did not expect to pay for a first-class ticket only to suffer immense discomfort after a long 18-hour workday. Additionally, the child was not wearing a mask, further adding to the concerns. I have been patient but may need to escalate this if not resolved promptly.

My flight on March 15 was scheduled for the afternoon but got delayed until 6:00 pm, and I was told I couldn't get another flight until the next morning. This was very disappointing as I was visiting my daughter who had just had a baby, and she had to drive two hours from Clovis Air Force Base to pick me up and drive me back in the morning for my rescheduled flight. Missing a day of work was inconvenient, and the lady at the front desk appeared agitated, which made the situation more stressful. I understand it's challenging to keep everyone satisfied, but the experience left me and my daughter feeling frustrated. It was disheartening that she had to make multiple long drives due to the flight delay. I can be reached at [redacted] or [redacted]. I hope to receive a response soon.

I made a booking for a trip to Myrtle Beach in January. In March, I discovered I am pregnant. I reached out to “Just Fly,” where I booked, and submitted my doctor's paperwork. “Just Fly” informed me that the airline has taken over the reservation and directed me to contact them. Therefore, I am now trying to reach an agent from American Airlines regarding my refund request. Due to my unexpected pregnancy, I kindly request a refund for the tickets to and from Myrtle Beach. Flying at 8 months pregnant poses discomfort and health risks. Your assistance in this matter is greatly appreciated. Thank you, Katie Saporito.

I recently had a negative experience with an American Airlines agent who overcharged me for baggage fees. Despite my inquiries, the agent refused to disclose the weight of my bags or the total amount due. I found his behavior to be disrespectful and unprofessional. I believe I deserve a refund for the $[redacted].00 charge for 4 regular size bags and 1 carry-on case. I am concerned about how he determined I could cover the cost. Throughout my two decades of flying, this encounter was the first time I encountered such excessive charges.

I have been serving as an American missionary in the Philippines among the Kagayanen community of Palawan since [redacted]. In February [redacted], I bought a round-trip ticket to visit my sponsors in the USA. Due to the pandemic, I was unable to travel as planned, and I faced challenges rebooking my flight with Quinion Ticketing Agency. Despite conflicting information and difficulties reaching them, I aim to retire this year and return to Dallas by rebooking my flight for November 15, [redacted], using the same itinerary. However, with the ongoing travel ban and lack of communication from the airline and agency, I am unsure how to proceed. I seek assistance in confirming my rebooking and ensuring a smooth journey back to Dallas. Thank you for any help you can provide. - Jacqueline