Amazon Customer Service Issues

I returned a pair of Nunn Bush Men's Marvin Street Plain Toe shoes in the same box as another return. Each return had its own label taped to the box. The other pair, FitFlop Men's Flexknit Sneakers Size 11, were received. The Nunn Bush shoes were black, size 11, priced at $69.99. I requested a refund on November 15, [redacted]. Would appreciate assistance with the return.

I recently received an email notifying me that my Amazon account has been locked, and I am unsure about the reason. We have been loyal Amazon customers for many years without encountering any issues, so I am perplexed by this situation. Last week, we applied for a card and received a $[redacted].00 discount on a ping pong table purchase, which was approved on the same day. I am uncertain if this is connected to the account lock. I kindly request a prompt resolution to this issue as we have an important pending order. Thank you for addressing this matter promptly.

I received the infantile 3-pack water teethers this afternoon that were left at my doorstep. Since it is rainy and extremely chilly here, they are almost frozen and not safe for a baby. These teethers should only be chilled in the refrigerator for a short period before using. They are not meant to be frozen in the freezer to avoid breakage when they warm up, which could be harmful. I kindly request that you accept the return of these teethers immediately. I would never jeopardize my grandson's health and well-being! Could you please guide me on how to return these items at your expense? I am unwell, so I appreciate your prompt response. Thank you, S. W. Hamilton

In October, my bag was stolen, which contained my Fire tablet and phone. I disputed charges made using the one-click settings on my devices, and the money has been refunded. Although my debit card was not involved, and the tablet was recovered by the police, I am now experiencing difficulties making purchases. Despite changing my password as requested by Amazon, I keep receiving error messages and cannot proceed. The account keeps getting locked, suspecting fraudulent activity, and I am unable to use my pre-purchased Amazon coins. I have also changed my phone number to [redacted]. I would appreciate a call to assist me with this matter.

I placed an order for 4 skeins of white Red Heart Super Saver yarn, Udalyn 12-pc women/girl unicorn woven friendship bracelets, Zoomigurumi 10 book (15 cute amigurumi patterns), and Amigurumi parent and baby crocheted animals. I received them on Sept 16 and 17, thinking my order was complete. However, on Nov 15, I received an unexpected shipment of four more white Red Heart Super Saver yarn skeins, for which I was charged again. I did not authorize this and cannot afford or manage additional items. As a caregiver to my husband, who is battling severe health issues, I am under a lot of stress and cannot handle this mistake. Now, I've been informed that the white yarn is out of stock, and I must choose an alternative item to be delivered in December 15. This situation is causing me distress, and I kindly request for this issue to be resolved promptly. I hope to hear back from you soon to address this unfair situation and prevent any further inconvenience. Thank you for your attention to this matter.

I am having trouble accessing my Amazon account with the email address [redacted] I haven't used this email in years after forgetting the password and changing it. Amazon keeps sending me OTP emails to this address for password changes, which I cannot access. I recently realized I've been charged for Amazon Prime on this account for over two years, but I cannot cancel it due to login issues. How can I speak to someone to resolve this? I am located in New Zealand.

I purchased an Amazon gift card worth $25 and had $11 left in my account. When I tried to buy three items, it showed I had enough funds. The estimated shipping was between December 15th - December 16th. However, today when I checked the orders, it says I need to update a payment method. I am unable to do this as I don't have a card, and I used all my balance to buy the items. The money seems to have vanished, and I'm unsure how to proceed.

I bought a Dashboard Mat from Autophilia on Amazon, shipped by Seema Enterprise to Kolkata. I paid $[redacted] for 2 pieces, but I only received 1 piece in the package. The Amazon customer care number provided on their website is incorrect, and I am uncertain how to proceed. If I don't receive the missing item, I might need to bring attention to Amazon's deceptive practices.

Hello, I placed an order for a Makita [redacted]-4BL1840B 18V 4.0Ah Li-ion Battery on November 26th through ToolShop1 (Order [redacted]-[redacted]). The delivery is marked as complete on December 2nd, but I have not received the package or signed for it. I am concerned as it is a Christmas gift, and I'd appreciate any assistance in tracking the package. I have contacted the seller, who is looking into it, but the delay is causing me anxiety as I cannot afford to buy another one. Thank you for your help. Roisin.

In early November, I purchased a Kindle Unlimited membership for my 13-year-old niece. Regrettably, she didn't find many of the books appealing. I reached out to an Amazon representative two weeks later, who assured me a refund would be processed. However, I have yet to receive it. I am seeking an update on the status of this refund. My user account is [redacted], and the order number is D01-[redacted]-[redacted].

I recently had to discard my old phone and laptop for security reasons and changed my phone number. Unfortunately, I can no longer access my account as the two-step authentication is associated with my old phone number. I need assistance in turning off the two-step authentication or updating the phone number on the account to receive SMS on my current number. I am willing to provide any necessary identification for verification. Old number: [redacted] New number: [redacted]

My package shows as delivered, but I haven't received it yet. Nobody has attempted to deliver it or inform me about it. I'm now at a loss as I've paid for these items meant for Christmas. I can't locate a customer service number, and I need to know where my package is, arrange for a re-delivery, or request a full refund.

I bought TurboTax [redacted] and I'm having trouble activating it. I keep getting an error message saying that all activations for that code have been used. The error code is [redacted]. Subject: Your Amazon.com order of "TurboTax Home & Business +...". Digital Delivery Confirmation Order #D01-[redacted]-[redacted] Even though I believe this is an error, Intuit directed me to contact Amazon for assistance in resolving this issue. I would appreciate any help in getting this sorted out. Thank you, L. Neuman

I returned two Liberty [redacted] soft-close drawer slides on November 6th and received a refund of $35.90. However, I never saw the credit posted to my credit card. I returned both packages to Whole Foods in Schererville, IN. I received an email stating that I would be charged $16.78 for one item that wasn't returned and credited for one that I never received a credit for. The Whole Foods staff member scanned both items and told me everything was in order. I would appreciate your assistance in resolving this issue. Thank you, Michael K.

I recently paid $1.00 to speak with someone and had to provide my card information. I'm concerned because if I continue to enter my card details repeatedly, Bank of America might deactivate it, which I want to avoid. Verbal explanations would be helpful rather than just online interactions, especially since my shoulder is currently in a sling, causing a lot of pain and limiting my ability to type. Could someone please call me at [redacted] to address this issue? I've already canceled the credit card provided. Thank you.

Hello, my name is Kye Taran. Approximately a week ago, I made a purchase on your website for three items: an iTERYOU Wax Seal Stamp Kit, a PopSockets PopGrip in "translucent black smoke," and a NTG [1st Generation] iPhone 11 phone case in black. The total came to about $53 after applying coupons and discounts. Today, I checked my account to find that the packages were marked as delivered on Saturday, December 4th. However, upon checking my mailbox, front porch, and garage, I did not find any packages addressed to me. It appears that during the ordering process, I mistakenly used my old address instead of the current one. I attempted to retrieve the packages from the old address but was unsuccessful as the current residents were not home at the time. I am hoping for assistance in either receiving a refund, a discount, or having a new set of items sent to the correct address. I acknowledge that this mistake was mine and not the fault of your employees or delivery service. If possible, please contact me at [redacted]. Thank you for your attention to this matter. -Kye R. Taran

I received a package with my address, but it has someone else's name on it. I didn't order anything from Amazon, and I don't recognize the name on the package. The recipient listed is Crag Amron. My address is 10 Ebby Ridge Fairview, NC [redacted]. I want to make sure this package gets to the correct person, especially if it's a holiday gift. Thank you for your assistance.

Some time ago, I reached out to Bernie regarding my issue with signing in. Despite several attempts, I cannot access my account due to an error message indicating an invalid password. With Christmas approaching, I am eager to resolve this problem swiftly. My username is Sandyhandy, and I normally use the password Madison&Emily. I have attempted three different passwords without success. I am seeking assistance to regain access to my account and avoid encountering this obstacle in the future.

I received an email from someone pretending to be Amazon claiming I ordered an iPhone to be delivered to Delaware, which is not true. I am happy to share the email with you if you provide me with the appropriate email address. Furthermore, I received a phone call from a person who said they were from Amazon asking about the order. I ended the call and contacted Amazon Prime customer service. They confirmed no such order exists, which was also verified by my credit card company. Thank you.

When I published my debut book, "The Revelations of Genesis," on Createspace.com, I realized that my book sales were not being accurately reported. The same issue has now arisen with my second book on Kindle. It is crucial to resolve this problem promptly as I am preparing to launch my new website and require accurate sales data to assess the effectiveness of my book promotions. Your prompt attention to this matter is greatly appreciated.