Amazon Customer Service Issues

Archive 283

The following are issues that customers reported to GetHuman about Amazon customer service, archive #283. It includes a selection of 20 issue(s) reported April 30, 2021 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I ordered a hard drive, which arrived late and faulty, then was returned. The seller refunded the first installment of my 4-part payment plan since they reportedly have no stock left. However, this order has completely disappeared from my history. Therefore, I cannot: 1) properly voice my complaints about this seller of nonexistent or defective products. 2) dispute a potential second charge. I really don't understand this approach. Regardless of the outcome, this order was indeed placed. I have had issues with several other orders that still appear in my history, so why does this one vanish? I would like to mention that I have, albeit too late, learned about this store's reputation for taking orders without stock, and nearly all users strongly advise against it.
Reported by GetHuman-kleuck on Friday, April 30, 2021 1:28 PM
I wish to report an unauthorized deduction from my debit card by Amazon Prime through the auto-pay feature, which I did not authorize. I noticed the first unauthorized transaction in April and discovered it started in December [redacted], totaling $76.44 over 5 months. The purchases were made by Amazon Prime without my consent, and I did not receive any products or services in return. Here are some examples from my MasterCard SSDI debit card statements: 12/27/[redacted] - AMZN Mktp US, Amzn.com/bill, WA - $19.61 01/28/[redacted] - Amazon Prime, Amzn.com/bill, WA - $14.22 02/25/[redacted] - Amazon Prime, Amzn.com/bill, WA - $14.22 03/25/[redacted] - Amazon Prime, Amzn.com/bill, WA - $14.22 04/29/[redacted] - Amazon Prime, Amzn.com/bill, WA - $14.22 I am Gary Youree, and I visited Amazon's website a couple of times to look for specific products for my son, who is in a state mental hospital. However, I have never had an Amazon Prime account. I've had difficulties communicating with customer service, and I'm unsure where to address this issue before involving the authorities. Thank you for any assistance. - Gary Youree
Reported by GetHuman-garyyour on Friday, April 30, 2021 3:45 PM
I have already returned the item, as indicated in the confirmation email from Amazon. They have issued the refund, and the return process seems to be complete. Nonetheless, I received a return reminder requesting to send back the item by Saturday, May 1, to avoid additional charges. The refund amount is $45.07, and it is now available in my Amazon Account. The email explained that the refund is an advanced one, and if the item is not received, my original payment method may be charged. The reminder email also included a link to track the return and access the return label. It is emphasized not to reply to the email as it was sent from a notification-only address.
Reported by GetHuman6020001 on Saturday, May 1, 2021 1:34 PM
The minus sign in the top right corner vanished while I was removing books from my library. I contacted a representative who explained that the minus sign is no longer available and advised me to use the three vertical dots and then click on "REMOVE DELETED BOOK." Despite this change, I am puzzled about why the minus sign disappeared suddenly. I have been deleting books since around 10:00 am without any issues. Previously, I could simply darken a book, select the minus symbol, and delete multiple books simultaneously. However, now I am missing the minus sign entirely, and I rely on it for managing my library efficiently.
Reported by GetHuman6020788 on Saturday, May 1, 2021 6:18 PM
Hello, I received a package with the wrong item inside. I reported it to Amazon and returned it to you. Almost two weeks later, I received an email from you clearly accusing me of being a scammer and returning the wrong item. I want to clarify that the item was sealed and had not been opened. After about fifteen emails going in circles, the next morning I got a notification that my Amazon account was closed. I would like to discuss this matter with the relevant person (please do not tell me that you are not qualified and that someone will contact me, as this never happens). I had other returns in progress, one worth [redacted]€ and a fan for 15€, in addition to the item that you are asking me to return for 56€, totaling about [redacted]€ that you owe me. I hope your company stops thinking it is above the law. It is my right to return all my packages if I wish, even though I have only returned 10 out of approximately 95. I am reaching out before considering involving a mediator or even going through the court. Regardless of your response, know that you are not discouraging me, and I will pursue this matter to the end. Best regards
Reported by GetHuman-janaszer on Sunday, May 2, 2021 4:43 PM
We bought two clip-on lights on March 25/26, [redacted]. They both arrived together in one bubble-wrap envelope. After finding them unsatisfactory, we initiated a return. Even though we received one return code for both lamps, the email with the code had a "2X" added below the QR frame. We returned both lamps to UPS. A refund was issued for both items, but there's a discrepancy as you claim to have received only one lamp. Since they were sent together in one box, if you received one, you should have both. Please double-check your records. I am looking for the UPS receipt, but I may not be able to find it.
Reported by GetHuman6026787 on Monday, May 3, 2021 6:07 PM
I am currently facing two issues. Firstly, I am unable to log in as when I click on the verification link sent to me, nothing happens. I have tried multiple times without success. Secondly, my Audible app has become non-functional. I cannot open any audiobooks, and if I manage to open them, I am unable to play them. Whenever the app gets closed unexpectedly, I struggle to reopen it. I have attempted reloading the books with no improvement. I am interested in completely reloading Audible and ensuring that my software is up to date. The issues persist on both of my devices, and I would appreciate guidance on resolving them. Additionally, I would like to know how to ensure that my audiobooks are downloaded for offline listening rather than just being accessible online.
Reported by GetHuman-jokleppe on Tuesday, May 4, 2021 12:14 AM
Subject: Urgent: Unauthorized Activity on My Amazon Account Hello, I have encountered unauthorized activity on my Amazon account involving the misuse of gift cards, leading to financial loss. Despite multiple attempts through Amazon Chat and with Account Specialists, the issue remains unresolved. I have provided detailed information regarding the fraudulent orders, including PlayStation top-ups, which I did not authorize. Notably, £[redacted] has been unlawfully withdrawn from my bank account, and I urgently request a refund. The lack of communication and delay in addressing this matter are causing significant financial distress. I implore Amazon to thoroughly investigate and rectify the situation promptly by returning the funds to my account. Your cooperation in addressing this urgent matter is greatly appreciated. Sincerely, Damien
Reported by GetHuman-lancsdal on Tuesday, May 4, 2021 11:26 AM
I am experiencing difficulty signing in to my Amazon account. The system is sending a text message verification to a phone number I no longer have access to, preventing me from accessing the site. I find this additional security step frustrating and unnecessary. I prefer to simply input my username and password. After searching for contact information for over half an hour, I am redirected to the sign-in page requiring the text message, which I am unable to receive. Could someone assist me with resolving this matter more easily?
Reported by GetHuman-jttbot on Wednesday, May 5, 2021 5:09 AM
Subject: Issue with Vendor Regarding Bulb Order I am experiencing a problem with a vendor as they only sent me 25 bulbs instead of the [redacted] I ordered. They are being unhelpful and have asked me to send the bulbs back after I already planted them, which is unacceptable. Additionally, they have taken down the online ad for the product. I doubt these bulbs will even grow properly. All I am looking for now is a refund to put an end to this frustrating situation. Thank you, Allen R. (Order ID: [redacted]) Product Ordered: - GKH Kraft Seeds Gate Garden Rajnigandha Tuberose Flower Bulbs Double Variety Dear Buyer, We sincerely apologize for the inconvenience you have faced with your order. We understand your concerns and will address this matter promptly. Kindly provide images of the received product for further assistance. Thank you, Customer Support Dear Buyer, We apologize once again for the inconvenience caused. Our shipping team will investigate this issue further and provide you with an update shortly. Thank you for your patience. Sincerely, Customer Support Dear Buyer, Greetings! Unfortunately, we are unable to offer a partial refund as per Amazon's policy. Please return the shipment to the provided address. Once we receive the items, we will issue a full refund, including shipping costs. Return details will be shared once confirmed by you. Thank you for your cooperation.
Reported by GetHuman-allruby on Wednesday, May 5, 2021 12:11 PM
I wanted to address the issue of closing the case abruptly without resolution. I waited a considerable time for a response, yet it was promptly closed, a common practice with Amazon. Here are the key points to consider: 1. On March 25, [redacted], I ordered the Wrangler Western jacket size S from amazon.it. 2. The jacket was shipped on 03/26/[redacted] at 11:10 am via The Royal Mail 1st class with the tracking number provided to the buyer. 3. Subsequently, the buyer canceled the order after being informed that the shipment was en route. Currently, as the intermediary: 1. The transaction has not been categorized as a purchase in the "orders" section. 2. The transaction was not updated as a canceled order in the corresponding section. These oversights leave room for fraudulent activities where buyers can retract orders post-shipment confirmation. I find these actions highly unprofessional, potentially facilitating fraudulent behavior. Moreover, my interaction with your support chat was unsatisfactory, redirecting me to amazon.it unnecessarily. This experience raises concerns about the efficacy of your customer service. I have attached documentation for reference. Fashion&Sport&Outdoor
Reported by GetHuman-kaldun on Thursday, May 6, 2021 3:14 PM
I am considering canceling my Amazon Prime membership. I am facing difficulty in placing orders on Amazon as it requires login and password that redirect to my flip-top phone, which I cannot use for this purpose. I do not own an I-Phone and cannot proceed beyond the login screen to complete an order. Receiving a code on my flip-top phone is not helpful due to its limitations. This issue seems to be recent, and as a loyal Amazon customer, this is frustrating. I plan to contact Amazon to cancel my Prime Membership as it is pointless if I am unable to place orders. I am disappointed with the current situation.
Reported by GetHuman6039596 on Thursday, May 6, 2021 4:56 PM
Subject: Account Access Issue - Requesting Assistance Dear Amazon Customer Service, I am reaching out regarding my account access issues. I am encountering difficulties logging in due to the lack of touch-screen capability on my cell phone at [redacted]. Previously, I could manually input a security code provided by Amazon via text message, but the recent introduction of a two-step security login method has made it impossible for me to log in without a touch screen. I want to highlight that Amazon made an unauthorized change to my account settings, switching from a single password login to a two-step verification process without my consent. This has caused inconvenience as I am unable to switch it back without logging in, which I cannot do at the moment. I kindly request your assistance in resolving these issues promptly. Please respond to the email provided for a written record of our communication. Thank you for your attention to this matter. Sincerely, Jennifer Boisselle
Reported by GetHuman6040190 on Thursday, May 6, 2021 7:18 PM
My spouse and I share an Amazon account and frequently make purchases. Recently, we decided to enhance our security by enabling two-step verification, following Amazon's recommendations. Initially, everything was functioning correctly. However, we have noticed that Amazon is now utilizing the Google Pixel App to send the sign-in codes. While I typically remain signed in on my desktop, my wife logs in from her computer to access our shared account. Unfortunately, we are no longer receiving any codes at all, making it impossible for her to place orders successfully. We attempted to disable the two-step verification by following the steps outlined in Amazon's Account Help section, including preparing to provide identification proof if required. Regrettably, these instructions were not helpful since they assume access to the account, which we are currently unable to achieve due to the issues with the Google Pixel App. We are seeking guidance on bypassing the two-step verification or obtaining a reliable code to regain access to our account and disable this security feature ourselves. Any assistance provided would be greatly appreciated. Thank you, Tom B.
Reported by GetHuman-tpbird on Thursday, May 6, 2021 8:31 PM
I have been experiencing issues with Prime Video for the past two days. Although I can access the Home Screen and select a film, when I press the play button, it does not load. Instead, I receive a message prompting me to contact Amazon Video or try again later. Upon attempting to use the chat feature for assistance, I was repeatedly sent a link for paid help. I have conveyed my problem three times to different representatives. I am dissatisfied with Amazon and am unwilling to pay for assistance, even if it is a small amount. If this issue persists, I will discontinue my services with a company that fails to meet the standards of the service I have subscribed to for approximately two years. Furthermore, I will close my Kindle account and halt all purchases from this company. My name is William Carroll from 1 Bear Path Road, Branford, CT [redacted].
Reported by GetHuman6045415 on Saturday, May 8, 2021 3:15 AM
Dear Concerned Party, I am reaching out regarding my Prime membership. I have an Amazon.de account since I live in Germany, as well as an Amazon.com account. Since July [redacted], I have been billed for a Prime account in the U.S. through my Amazon.com account. The issue is that I haven't utilized this account or its Prime benefits. I am an active user of the Prime account in Germany and find it valuable. It is frustrating to have paid for a service I did not use without my knowledge, as I only noticed the charges when making a purchase for Mother's Day almost 10 months later using my US bank account. I request confirmation that my membership has been canceled and would appreciate a refund for the unused services. Thank you for your attention to this matter. Sincerely, Caroline Eibling Fröhlich
Reported by GetHuman-ceibling on Saturday, May 8, 2021 8:16 AM
I received an email about an order I did not make. Although it doesn't show on my Amazon account, I'm curious about why I got it. I'd be worried if it appears on my bill. The email says my order is ready to ship, but it seems like a mistake. It lists items like an Asus TUF gaming laptop and Xbox Live membership, totaling $[redacted].7. The shipping address is not mine, so I am puzzled by this. The email mentions contacting a helpline for changes or details, but I haven't placed this order. I hope this is just an error that can be resolved without any issues.
Reported by GetHuman6046619 on Saturday, May 8, 2021 3:48 PM
I purchased a book, "The Three Lives of James Madison," from Amazon on January 22, [redacted], with missing pages. After contacting customer service, they issued a barcode on March 23, [redacted], for a replacement. I returned the defective book to Whole Foods Market in Newton Highland before March 30. Following this, I got an email confirming a refund of $18.05 on March 29, [redacted]. However, on May 4, [redacted], I received another email stating that the original item had not been returned by April 30 and I was charged $18.05 on May 5, [redacted]. The email mentioned they would refund the charges upon receiving the item, which they have already done. I kindly request that the $18.05 be refunded to my account promptly. I value using Amazon but hope for improved accounting accuracy and communication in the future.
Reported by GetHuman6047602 on Saturday, May 8, 2021 9:50 PM
I received a voice message regarding a purchase on Amazon that I did not make and it charged $[redacted].99 to my credit card ending in [redacted]. Please contact me urgently to clarify this issue. My name is Arlene Rein, you can reach me at [redacted] or [redacted]. I need to confirm if this charge is legitimate.
Reported by GetHuman6047707 on Saturday, May 8, 2021 10:36 PM
I was expecting a phone call today from a customer service representative regarding an issue. I want to compliment the representative who assisted me last week. No one knows the whereabouts of my package. Deliveries are scheduled before 5 pm and not on weekends. Regarding Order ****-*******-*********, the seat height cylinder of the WORKPRO STOOL is faulty. I require the manufacturer's name and contact details for the same order. I need to update my email address for my account. There is a charge on my Amazon Prime Chase credit card each month for Prime Video. I received a call from Amazon instructing me to contact them, but I am unsure about the legitimacy of the message. I wish to cancel my account. I need assistance in resolving an issue and in verifying my account status.
Reported by GetHuman-asahabaj on Sunday, May 9, 2021 12:21 AM

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