Amazon Customer Service Issues

Hello, I am experiencing issues with my locked account and require assistance on resetting it. I am unsure about the authenticity of the email I received; could it be a scam or is it legitimate? Thank you.

Hello! I would like to address an issue I'm facing while trying to watch Amazon Prime Video in Japan. As a Japanese Prime member who previously resided in the US, I've noticed that even though they offer American content like NCIS episodes, it includes Japanese subtitles which I find bothersome. Despite requesting the ability to turn off subtitles a few years ago, nothing has changed. I hope that Amazon can improve this by allowing me to enjoy the original content without subtitles as it is offered in the US, as I frequently purchase items from both the US and Japanese Amazon stores. I appreciate your help in forwarding this request to Amazon in Japan or enabling me to access the US Prime videos as a member. Thank you for your assistance.

I recently purchased a bathroom mirror from QiMH for my renovation project. Unfortunately, because my project has been delayed, I only opened the box two days ago to find that the mirror is not working. I missed the return window due to the circumstances, and I'm hoping QiMH will consider accepting the return and refunding my purchase. I have faced challenges trying to contact them as the phone line is always busy, and my chats have gone unanswered. I am frustrated by this situation but remain hopeful for a fair resolution. Thank you for your assistance. Sincerely, Susan

Hello, I'm David Stitt. I accessed my account this morning on my phone after not logging in for almost a year. Since changing my phone number four or five months ago and not updating it on Amazon, I encountered an issue when placing an order. Amazon prompted to text my old number for verification. I understand the security measures, and I tried to update my number but didn't receive a call back after providing details to the Accounting Department. My old number was [redacted], and my new number is [redacted]. I'm willing to provide ID verification and answer any questions. The last four digits of the card I used today are [redacted], and I can send a picture if needed. The other card I used had the last four digits [redacted], possibly for a fuel pump or carburetor purchase. I also had Amazon Music at $9.99 monthly but had to cancel due to Covid. Please advise on the steps to update my number. Thank you. David Stitt.

I have been unable to log in this year due to the two-step verification. It indicates that a code was sent to a mobile number, but I have never owned a mobile or cell phone. After contacting a number provided, I was directed to purchase gift cards from Best Buy or Target, which led to a scam where my debit card information was compromised. Fortunately, my bank was able to block any unauthorized transactions. However, I am now unable to update my payment information for my Amazon subscriptions, as my previous card was compromised. Customer service suggested I get a mobile phone to receive the verification code, but I am unable to do so as I have not driven in 30 years. I kindly request assistance in resolving this matter, as I have been a loyal member for many years and heavily rely on Amazon for my needs.

I have initiated the return process for the Amazon Basics Wireless Computer Mouse I purchased. The item was priced at $13.99 and was in new condition. I used the return labels provided by Amazon for UPS and USPS to return the package in January. However, both carriers refused to accept the package stating that the labels were incorrect. I have reached out to Amazon multiple times via email to address this issue but have not received any responses from them. Last week, I sent another email expressing my frustration with their lack of communication and requesting a proper label for return or a credit for the item.

Dear Sirs, I am unsure why my account remains on hold without any explanation. Upon attempting to access it, I am met with a message stating that additional information is required. I have not received further communication from Amazon regarding this issue, aside from a feedback request. As I rely on my account for orders and purchases, this situation is causing significant inconvenience. I kindly request information on how to resolve this matter promptly so that my account can be reinstated and I can resume normal activities. Sincerely, Anna G.

I believe I accepted a trial Prime Membership that should end around March 26, [redacted]. Today, I tried to order various items but they disappeared when I clicked to purchase. When I called for help, I discovered my trial membership was actually renewed on Feb 24, and I was charged around $13 or $14. I am unsure about the status of my order totaling $79.85 and which account it was processed through, either Bfriedmanpw at Gmail or Yahoo. I may need help changing my password and clarifying if I still have a trial membership.

I am seeking assistance regarding my recent order. I am missing a bottom reinforcing piece for one of the three foldable fabric bins I bought. I received only two bins instead of three. I prefer not to return the items, I just need the missing piece. Could you kindly provide me with the necessary contact information to reach out to the seller? My order number is [redacted] for the mDesign Rectangular Soft Fabric Dresser Drawer and Closet Storage Organizer Bin 3 Pack in Gray Herringbone. If possible, I would like to engage in Live Chat or receive a phone call on [redacted]. Thank you.

I placed an order for an AMD Radeon RX 5500XT PowerColor graphics card on Friday, February 26th using my account [redacted] The following day, Saturday, February 27th, I received an email from the accounting department stating that my account was blocked and the order cancelled due to an incorrect password. After contacting customer service, I was asked to provide a recent invoice to verify my credit card ownership. I promptly sent a PDF dated 04/02/[redacted] as requested, but received a second email rejecting the document. As a result, my account remains blocked. The issue stems from a reported false password. I am seeking guidance on how to regain access to my account.

I encountered an issue placing an order using a Trust card. The card was short $1.05 for the order due to a price increase. The Trust company added $5.00 to the card, prompting me to reorder. As I attempted to reorder, I noticed my order was split into two, with 8 items in the first and a shower chair in the second. I am unsure if I accidentally ordered all 8 items twice, totaling 16 items, which might lead to rejection. I need assistance to verify my current order, cancel any duplicates, and avoid ordering extra items. While contacting customer service via phone, the automated system disconnected the call. I prefer speaking to a live representative over email.

I encountered an issue with my recent Amazon order. While making a purchase of $28 and some cents, I faced difficulties signing in and redeeming a gift card. After mistakenly denying a verification prompt, I lost track of my order and realized my balance showed $0.00. I previously had a similar problem three months ago with a different gift card. I'm seeking assistance to retrieve the $30 gift card balance that remains unused. I hope this reaches the relevant support team for a resolution. Thank you.

Hello, I purchased the 6-inch Green Tea mattress in full size from Zinus on February 25th, [redacted]. However, on March 4th, [redacted], I received a queen size bed frame instead of the mattress. When I contacted Amazon, I spoke to a gentleman who transferred me to another department. After waiting for some time, a woman addressed my issue without much interest, so I requested to speak to a supervisor. Following another long wait, the supervisor instructed me to return the item by dropping it off at either Canada Post or UPS. I explained that the box was too large and heavy for me to transport due to being an older female without a vehicle. Despite being told by the woman that they could arrange a pickup, the supervisor stated it was not an option. I was given a month to return the item, which was delivered by Purolator and clearly heavy. I did not order this item, and now I have to make arrangements to return it while waiting an additional week for the correct mattress. I am eager to speak with someone promptly. Thank you, Sheila.

On February 1st, we contacted customer service regarding our defective pocket radar that stopped tracking pitches. Roj P. provided exceptional assistance and resolved the issue promptly. She assured us we didn't need to return the faulty item, stating, "You don't need to return the original item to us. You can dispose of it once you receive the replacement." Subsequently, we disposed of the item as instructed. However, we recently received an email reminding us to return it or face charges. We have the email from Roj P. confirming we should dispose of the old radar gun. I can forward this email for your reference if needed.

I mistakenly received a refurbished item instead of a new one, but I've been refunded without the need to return it. The Finishing Touch Lumina Painless Hair Remover, Silver, New Edition was sent in error. The watch band I returned did not result in a refund from Amazon, as it was deemed a misunderstanding. A message clarified that the refund should have been issued for the watch band return related to order [redacted]-[redacted]. Despite returning the extra item received by mistake, Amazon will not provide a refund as per their notification email.

I recently had a chat with a customer service representative about a return I initiated. I just want to ensure that the refund was processed back to my original method of payment and not as an Amazon gift card. The item I returned was the “Amazon’s Choice Kitchen Shears by Acetone” priced at around $11. There was a mix-up during the conversation, as the agent thought I was referring to returning the Westcott "Lefty" Scissors instead of the "Amazon’s Choice Kitchen Shears by Acetone." I would like this mistake acknowledged, and the refund for the kitchen shears to be credited back to my payment method.

I am experiencing difficulty accessing my account due to customer service requests for additional information related to a recent charge. Despite providing the required details twice, they are asking for it again. I want to cancel an order where payment was taken before shipping, involving my bank debit Visa card and two $10 gift cards. I have grown frustrated with Amazon's customer service and no longer wish to continue using their services. I demand the cancellation of pending orders and refunds for charges to my bank Visa card. There is also an issue with an Amazon credit card purchase for an ebike that I want to cancel along with closing the credit card. Additionally, I am unable to log in to my account and request that Amazon terminates it. I do not intend to authorize any future payments on the account. Your assistance in resolving these matters is appreciated. Thank you. Sincerely, M.R. Standifer

I received my package, and it was severely damaged, open, and missing pieces. The product was already damaged before delivery, and it was left on my porch without any notification. I am requesting a replacement product that is undamaged, in a sealed shipping box, with all parts included. I have photographs of the damage. When the package arrived, parts were falling out as the box was damaged. The box was dented, poorly taped, and some equipment is missing. It was impossible to tell what was missing because the box was fully open before it reached me. The chair components are scratched, and it cannot be assembled. I am willing to return the damaged box and pieces at no cost. I would have rejected the delivery if I had been informed promptly. The condition in which the package was found on my porch is unacceptable. I specifically request a replacement HON SVSR1ACLCO10 Solve Series Reactive Back Task Stool in a secure shipping container with all parts undamaged. This level of damage upon delivery is completely unsatisfactory.

I made a purchase on March 5, [redacted], which Amazon confirmed via email. Subsequently, I received another email stating there was an issue verifying the ownership of the card used for the transaction. Amazon placed a hold on my account and provided instructions to address the matter. Despite following their instructions, I encountered difficulties as none of my responses to their emails were accepted. I suspect the problem may stem from using two different email addresses for my Amazon account - [redacted] for general use and [redacted] for financial matters. I suspect I logged in with one email but completed the transaction with the other. I have a JPG file ready to send as proof of card ownership but am unsure how to proceed since Amazon has not been forthcoming with details about the issue. This experience has left me feeling frustrated and disappointed with Amazon's customer service. I hope to resolve this matter promptly so everyone can move forward without further hassle.

I reside in a rural part of Tennessee on a dirt road, and I am concerned about the speed at which your drivers are traveling despite the posted signs. The incident that occurred today at 1:15 pm on Ridgecrest/Lakeview/Ridge Top in Bon Aqua, TN, [redacted] was particularly alarming. This road is known to change names three times and includes a side road named Ellis Ridge. The driver today was driving so fast that it could have resulted in a tragic accident involving a child riding a bicycle or potentially crashing into a house. Please urge your drivers to adhere to the 15mph speed limit on our dirt road to ensure the safety of the children who frequently play in the area. If this matter is not addressed promptly, we will have to involve the Sheriff's department. Thank you for your understanding. Sincerely, Concerned Residents.