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Optimum Customer Service

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Top questions and answers

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for Optimum.

Is Optimum the Cheapest Internet Service? Optimum internet gives you the chance to redefine your home entertainment experience, plus conduct your business comfortably and efficiently.... Read more

What Do I Do If I Am Having Problems with My Optimum Service? If you face any problems with Optimum services, there are a number of measures you can take with these helpful tips. Read more

Can I use my own modem with Optimum's internet service? Yes, you can use your own modem with Optimum's internet service. Optimum allows customers to use their own compatible modems to connect... Read more

Does Optimum offer TV and/or phone services? Yes, Optimum provides both TV and phone services. As a leading telecommunications provider, Optimum offers a comprehensive range of... Read more

How Do I Transfer My Optimum Cablevision Service? Optimum's cablevision service is all encompassing and includes TV and internet. You can transfer your service whenever you move and... Read more

How Do I Change My Plan with Optimum? Optimum allows you to make changes to your plan whenever you please..It is very easy with these helpful tips. Read more

How Do I Cancel My Optimum Account? Cancelling your Optimum account may not be as easy as it seems but these helpful tips can assist you with the process. Read more

There's more!

Click below to show 14 more questions, answers, and complete guides to common Optimum customer support problems.

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Recent reasons customers contacted Optimum:

I am moving and don't want optimum anymore. Someone else is moving in my house today. I...

Why is my account not working I can not login to my online banking

I need to speak with a representative. I have a few questions to ask. Could someone rea...

I need to speak with a representative, so can get my point across more clearly.

I GOT A MESSAGE EARLIER TO MY PHONE SAYING MY PACKAGE FROM OPTIMUM HAS ARRIVED BUT CAN...

Internet is taking a long time to stream channels, sitting idle for long periods

Why is my bill approximately $** higher this month ?

Not an Optimum customer but just had PSEG-LI check wire that is hanging (but not cut) s...

I need step by step instructions to pair optimum remote with tv cable

The have a new remote that needs to be paired with cable. I pressed * and * simultaneou...

Today I talked with an Optimum customer service representative named Romisaa who provid...

Help me with my issue

Does GetHuman work with Optimum?

GetHuman does not work with Optimum's customer support operations, directly or in any other way. GetHuman has no partnership or relation to Optimum at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check Optimum's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!