What are the main features of Zendesk?

The main features of Zendesk include a ticketing system that allows businesses to manage and track customer support requests. It provides a unified inbox for all customer communications, making it easy for agents to respond and collaborate efficiently. Zendesk offers customizable ticket forms and workflows to suit specific business needs. It also provides automation tools to streamline repetitive tasks and increase agent productivity. Zendesk enables businesses to offer support across multiple channels including email, chat, phone, and social media, ensuring customers can reach out through their preferred platform. It offers a knowledge base for self-service support, empowering customers to find answers to common questions. Moreover, Zendesk provides reporting and analytics to track performance and customer satisfaction, helping businesses make data-driven improvements to their support operations.