Do I need coding knowledge to use Zendesk?
Asked 6 months ago
No, you do not need coding knowledge to use Zendesk. Zendesk is designed to be user-friendly and accessible to users of all technical backgrounds. You can easily customize your support portal, create macros and triggers, and set up automations without any coding knowledge. Basic configurations can be done through the intuitive admin interface, where you can easily manage user accounts, assign tickets, and create knowledge base articles. However, if you have coding knowledge or want to perform advanced customizations, Zendesk also offers flexible options to modify the help desk's functionalities using HTML, CSS, and JavaScript. This allows users to tailor the system to meet their specific requirements, but it is entirely optional, and you can leverage the platform effectively without any coding skills.
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