1. All Companies › 
  2. Thatpetplace.com Customer Service › 
  3. FAQ
Updated

Thatpetplace.com Customer FAQ

Top Answers & How-to Guides

What is Thatpetplace.com's Phone Number?

The question we are asked most often is about how to talk to Thatpetplace.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How do I create an account?

To create an account on Thatpetplace.com, simply click on the "Sign In" or "Create Account" link located at the top of the homepage....

Do you offer live animal shipping?

Yes, we offer live animal shipping to ensure that our customers can conveniently and safely receive their new pets. Our expert team...
Ask any question you have about Thatpetplace.com customer service, get an answer now.
Contact Thatpetplace.com customer service

Account Creation

How do I create an account?

To create an account on Thatpetplace.com, simply click on the "Sign In" or "Create Account" link located at the top of the homepage....
Read more

Order Tracking

How do I track my order?

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number on...
Read more

About Thatpetplace.com

What is Thatpetplace.com?

Thatpetplace.com is an online retailer that offers a wide range of pet supplies and products for various animals, including dogs, cats,...
Read more

Returns and Exchanges

Can I return or exchange items?

Yes, customers can return or exchange items at Thatpetplace.com. We understand that sometimes you may need to make a return due to...
Read more

Payment Methods

What payment methods do you accept?

We accept various payment methods to make your shopping experience convenient and hassle-free. At Thatpetplace.com, you can pay for...
Read more

International Shipping

Do you offer international shipping?

Yes, we offer international shipping to select countries around the world. At Thatpetplace.com, we understand that pet lovers can be...
Read more

Shipping Time

How long does shipping take?

At Thatpetplace.com, we strive to ensure that your order is promptly delivered to your doorstep. The shipping time for your order may...
Read more

Return Policy

What is your return policy?

Our return policy at Thatpetplace.com ensures that our customers have a hassle-free experience with their purchases. We understand...
Read more

Order Changes

Can I cancel or change my order?

Yes, you can cancel or change your order. If you would like to cancel or make any changes to your order, please contact our customer...
Read more

Loyalty Program

Do you have a loyalty program?

Yes, we have a loyalty program! At Thatpetplace.com, we value our loyal customers and want to reward them for their continued support....
Read more

In-store Availability

Are the products on your website available in-store?

Yes, the products on our website are available for purchase in-store. At Thatpetplace.com, we strive to provide a seamless shopping...
Read more

Live Animal Shipping

Do you offer live animal shipping?

Yes, we offer live animal shipping to ensure that our customers can conveniently and safely receive their new pets. Our expert team...
Read more

Help me with my Thatpetplace.com customer service issue

Ask any question you have about Thatpetplace.com customer service. We will do our best to get you answers right away.
FAQ Table of Contents

Answers for More Companies

Was this page helpful?
Thank you and please share!
Thank you and please share!
Needs work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!
Updated