Telegram Часто задаваемые вопросы для клиентов

To recover your Telegram account, you need to open the app and tap on "Log in." Enter your phone number and follow the prompts. If you have access to the phone number associated with your account, you will receive a confirmation code via SMS. Enter the code to log in. If you can't access your number, unfortunately, recovery is not possible as Telegram does not provide account recovery options without the associated phone number.

You cannot log in to your Telegram account using an email address. Telegram requires the phone number associated with your account for verification. If you've lost access to your SIM card, you will need to regain access to your phone number through your mobile provider before you can log in again.

For issues with receiving the login SMS, ensure that your mobile device is connected to a network and has not blocked any messages from Telegram. Check if the number is active and able to receive SMS. If you continue to experience difficulties, you may need to explore options for account recovery, as we cannot assist directly with account-specific issues or provide support for blocked numbers. For further assistance, refer to the contact information provided on this page.

If you’re not receiving the SMS to verify your account, check the following: Ensure that your phone number is entered correctly and that your phone has a good signal. Sometimes, network issues can cause delays. Also, make sure your device can receive SMS messages and isn't blocking texts from unknown numbers. If problems persist, try restarting your phone or using a different network if possible.

Wenn mit Ihrer Nummer ein Telegram-Account erstellt wurde, auf den Sie keinen Zugriff haben, können Sie versuchen, den Zugang wiederherzustellen. Gehen Sie zur Telegram-Anmeldeseite, geben Sie Ihre Nummer ein und folgen Sie den Anweisungen, um einen Bestätigungscode zu erhalten. Wenn dies nicht funktioniert oder Sie den Account dauerhaft löschen möchten, können Sie dies über die Telegram-Website beantragen. Hätten Sie darüber hinaus noch Fragen, finden Sie die aktuellsten Kontaktdaten auf dieser Seite.