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Rugs-Direct.com Customer FAQ

Top Answers & How-to Guides

What is Rugs-Direct.com's Phone Number?

The question we are asked most often is about how to talk to Rugs-Direct.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What is the expected delivery time for an order?

The expected delivery time for an order placed on Rugs-Direct.com varies depending on various factors. Typically, once an order is...
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Order Tracking

How do I track my order?

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information. You can use...
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Rug Types

What types of rugs does Rugs-Direct.com sell?

Rugs-Direct.com offers a vast variety of rugs to suit every style and budget. Our extensive collection includes rugs of various types,...
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Shipping

Do you offer free shipping?

Yes, we offer free shipping on all orders within the contiguous United States. This means that customers can enjoy the convenience...
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Do you ship internationally?

Yes, we do ship internationally. Rugs-Direct.com offers worldwide shipping to various countries. We understand that our customers may...
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Returns

Can I return a rug if I am not satisfied with my purchase?

Yes, Rugs-Direct.com offers a hassle-free return policy to ensure customer satisfaction. If you are not completely satisfied with your...
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Payment Options

What are the available payment options?

We offer a variety of convenient payment options to cater to our customers' preferences. At Rugs-Direct.com, you can make your purchase...
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Price Matching

What is your price matching policy?

At Rugs-Direct.com, we have a competitive price matching policy to ensure that our customers always get the best value for their money....
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Color Accuracy

Are the colors of the rugs accurate on the website?

Yes, the colors of the rugs on our website are as accurate as possible. However, please note that due to differences in monitor settings...
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Swatch Request

Can I request a swatch/sample of a rug before purchasing?

Yes, customers can request swatches/samples of rugs before making a purchase on Rugs-Direct.com. We understand the importance of seeing...
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Cleaning Services

Do you offer any rug cleaning services?

Yes, we offer rug cleaning services at Rugs-Direct.com. We understand that rugs can accumulate dirt and stains over time, so we provide...
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Delivery Time

What is the expected delivery time for an order?

The expected delivery time for an order placed on Rugs-Direct.com varies depending on various factors. Typically, once an order is...
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Help me with my Rugs-Direct.com customer service issue

Ask any question you have about Rugs-Direct.com customer service. We will do our best to get you answers right away.
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