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Loccitane Customer FAQ

Top Answers & How-to Guides

What is Loccitane's Phone Number?

The question we are asked most often is about how to talk to Loccitane customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Do you offer gift wrapping services?

Yes, at Loccitane, we offer gift wrapping services for a seamless gifting experience. Our dedicated team carefully wraps your chosen...
Ask any question you have about Loccitane customer service, get an answer now.
Contact Loccitane customer service

Newsletter

How do I sign up for the newsletter?

To sign up for our newsletter, simply visit our website and look for the "Newsletter" or "Sign Up" button. Enter your email address...
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About L'Occitane

What is L'Occitane?

L'Occitane is a globally recognized beauty and skincare brand that offers high-quality products inspired by the natural beauty of Provence,...
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Product Availability

Where can I find L'Occitane products?

L'Occitane products can be found in various locations worldwide. Our products are available at our own L'Occitane boutiques located...
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Ingredients

Are L'Occitane products natural and organic?

Yes, L'Occitane products are known for their natural and organic ingredients. The brand is committed to sourcing high-quality, sustainable...
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Animal Testing

Do you test on animals?

No, L'Occitane does not test on animals. We believe in the importance of ethical and cruelty-free practices. L'Occitane has been committed...
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Return Policy

What is L'Occitane's return policy?

L'Occitane offers a hassle-free return policy to ensure customer satisfaction. If you are not completely satisfied with your purchased...
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Shipping

How long does it take to receive my order?

At Loccitane, we strive to deliver your order as soon as possible. The estimated delivery time may vary based on various factors such...
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Order Tracking

Can I track my order online?

Yes, you can easily track your order online. Once your order has been shipped, you will receive a confirmation email containing a tracking...
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Order Modifications

Can I cancel or change my order after it has been placed?

Yes, customers can cancel or change their order after it has been placed, provided it hasn't been shipped yet. Loccitane understands...
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Payment Methods

What payment methods do you accept?

L'Occitane accepts various payment methods to ensure convenience for our customers. We offer secure payment options including major...
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Loyalty Program

What is L'Occitane's loyalty program?

L'Occitane's loyalty program is called the L'Occitane VIP Pass. It is a free membership program designed to reward customers for their...
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Gift Wrapping

Do you offer gift wrapping services?

Yes, at Loccitane, we offer gift wrapping services for a seamless gifting experience. Our dedicated team carefully wraps your chosen...
Read more

Help me with my Loccitane customer service issue

Ask any question you have about Loccitane customer service. We will do our best to get you answers right away.
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