What is the return policy?
Asked 6 months ago
Our return policy at HBC.com (Canada) is designed to ensure customer satisfaction. If you’re not completely satisfied with your online purchase, you have 30 days to return it for a refund or exchange. Simply provide the original receipt or packing slip, along with the merchandise in its original condition and packaging. Please note that certain restrictions may apply to specific product categories, such as swimwear, cosmetics, and personalized items. Returns can be processed either through mail or at any Hudson’s Bay store across Canada. If you choose to return by mail, a prepaid shipping label will be provided for your convenience. For further details and specific instructions, please visit our Returns & Exchanges page on the HBC.com website or contact our customer service team.
Need further help?
Type out your followup or related question and we will get you an answer right away.
Need to call HBC.com (Canada)?
If you need to call HBC.com (Canada) customer service, now that you have the answers
that you needed, click the button below. You can either call them on your phone or use our
free AI-powered phone to dial for you, get a rep for you, and more.
Call HBC.com (Canada)HBC.com (Canada)
Find a list of many popular HBC.com (Canada) questions with answers or step by step guides on our FAQ page below. Or ask a whole new question and get an answer right away.
Call HBC.com (Canada)HBC.com (Canada) Customer Service FAQAsk a QuestionWas this page helpful?Needs work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!