What is the average wait time for a service technician to come to my location?

The average wait time for a service technician to come to your location can vary depending on the nature and priority of the issue, as well as the current demand for service calls. Georgia Power aims to provide prompt assistance and typically dispatches service technicians within 24 to 48 hours. However, during peak periods, such as after severe weather events or during extreme temperatures, response times may be longer due to high service volumes. In urgent situations, such as power outages, our crews prioritize response based on the severity and number of affected customers. We understand the importance of timely service and strive to minimize wait times while ensuring efficient and thorough assistance to all customers.