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Car2go Customer Service
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FAQ
Updated
May 3, 2024
Car2go Customer FAQ
Top Answers & How-to Guides
What is Car2go's Phone Number?
The question we are asked most often is about how to talk to Car2go customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Are there any penalties or fees for damaging a Car2go vehicle?
Yes, there are penalties and fees for damaging a Car2go vehicle. In the event of any damage, members are responsible for the cost of...
Ask any question you have about Car2go customer service, get an answer now.
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Contact Car2go customer service
Membership Requirements
What are the requirements to join Car2go?
To join Car2go, there are a few requirements you need to meet. First, you must be at least 18 years old and hold a valid driver's license...
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Cost and Pricing
What is the cost of using Car2go?
The cost of using Car2go is based on a per-minute usage fee, with an additional cost for mileage driven. As of now, the per-minute...
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Parking Locations
Where can I park the Car2go vehicle after I'm done using it?
After you're done using the Car2go vehicle, you can conveniently park it anywhere within the designated Home Area. This includes any...
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Reservation Time Limits
What happens if I exceed the allotted time for my reservation?
If you exceed the allotted time for your reservation with Car2go, you will be charged for the additional time. The charges may vary...
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Service Area Limits
Can I drive Car2go outside of the service area?
No, you cannot drive Car2go outside of the designated service area. Car2go operates within a specific geographic boundary, and driving...
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Included Amenities
Is gas included in the Car2go rental?
No, gas is not included in the Car2go rental. As a member, it is your responsibility to refuel the vehicle if it falls below one-quarter...
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Pet Policy
Can I bring my pet in a Car2go vehicle?
Unfortunately, Car2go does not allow pets in their vehicles. This policy ensures cleanliness and allergen-free environments for all...
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Damage Fees
Are there any penalties or fees for damaging a Car2go vehicle?
Yes, there are penalties and fees for damaging a Car2go vehicle. In the event of any damage, members are responsible for the cost of...
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Help me with my Car2go customer service issue
Ask any question you have about Car2go customer service. We will do our best to get you answers right away.
FAQ Table of Contents
Contact Car2go
Membership Requirements
Cost and Pricing
Parking Locations
Reservation Time Limits
Service Area Limits
Included Amenities
Pet Policy
Damage Fees
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All Companies
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Car2go Customer Service
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FAQ
Updated
May 3, 2024