Hinge Часто задаваемые вопросы для клиентов

If your account has been banned and you believe it was a mistake, we recommend checking the link to the most up-to-date contact information right here on this page. You can reach out to Hinge's support team for assistance regarding your account situation.

It sounds like you're experiencing technical difficulties with your Hinge account. There could be various reasons including a violation of Hinge's community guidelines, a technical glitch, or a problem with the verification process itself. Try a few troubleshooting steps: log out and log back in, reinstall the app, or check if your account has been flagged or frozen for any particular reason. If you've tried all these and still experience the problem, it may be a bigger issue that needs to be addressed directly with Hinge's technical support.

We're sorry to hear about this issue. When an account is deleted on Hinge, the information is removed, including the phone number associated with the account, to protect user privacy. However, this means the system may not immediately allow the same phone number to be used for a new account due to security reasons. We recommend waiting about 24 hours before trying to create a new account with the same phone number. If you're still encountering difficulties after this period, it might be helpful to try using a different phone number if possible.

We're sorry to hear you're having trouble logging into your Hinge account. Please ensure you're entering the correct phone number. If you've changed your phone number recently, try entering your old one. Unfortunately, if these steps don't work, your account may have been accidentally flagged by the automatic security system. In such cases, you should reach out to Hinge support directly to help restore your access. Please bear with them as responses might take longer than usual due to high volume of inquiries.

If you believe your account has been wrongly reported, please understand that Hinge takes all reports very seriously to ensure the app remains safe and respectful. The process includes an investigation and accounts may be banned if they violate Hinge’s guidelines. Now, if you're confident that you did not violate any guidelines and the reporting was unjustified, unfortunately, there's no direct appeal process. However, you can create a new account. Be sure to follow Hinge's community guidelines to avoid any potential issues in the future. We recommend examining your interactions to ascertain whether there could have been a misunderstanding which led to the report.